patientservices:chiro

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patientservices:chiro [2025/09/29 09:29] – [Additional information] christopher.helmoskipatientservices:chiro [2025/09/29 09:58] (current) – christopher.helmoski
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 ===== Staff overview ===== ===== Staff overview =====
  
-**Kayla Hochstetler**   +^ Name ^ Role / Focus ^ Trained In ^ Not Trained In / Notes ^ 
-  * Supervises SS staff   +| **Kayla Hochstetler** | Supervises SS staff. Not taking new patients unless approved by Kayla or Charge SW. | FTR, Community Connect, ACP, Marketplace | Housing Prioritization Tool (HPT) | 
-  * Not taking new patients unless approved by Kayla or Charge SW   +| **Taylor Becker** | Supervises Social Work Interns. Focus on SpectraPlan & insurance enrollment. In Larimore every Wednesday. | Marketplace, FTR, Community Connect, ACP | HPT | 
-  * Trained in: FTR, Community Connect, ACP, Marketplace   +| **Haleigh Stenseth** | SUD Triage Caseworker. Focus on patients in recovery. Triages MAT intake calls. **Any SS staff can do MAT intake if needed.** | Marketplace, FTR | Community Connect, HPT | 
-  * **Not trained in**: Housing Prioritization Tool (HPT) +| **Callie Smith** | Specializes in housing issues. Completes HPTs. | Community Connect, FTR, Marketplace | — | 
- +| **Christy Cellmer-Bushy** | Can see anyone. | Marketplace, FTR, Community Connect | HPT | 
-**Taylor Becker**   +| **Elizabeth Stevens** | Can see anyone. | FTR, Community Connect | Marketplace, HPT | 
-  * Supervises Social Work Interns   +| **SW Interns** | Can see anyone once trained. Focus on SpectraPlan, transportation, insurance enrollment. | — | Marketplace |
-  * Focus: SpectraPlan & insurance enrollment   +
-  * Trained in: Marketplace, FTR, Community Connect, ACP   +
-  * In Larimore every Wednesday   +
-  * **Not trained in**: HPT +
- +
-**Haleigh Stenseth**   +
-  * SUD Triage Caseworker   +
-  * Focus: Patients in recovery   +
-  * Triages MAT intake calls and assists with scheduling +
-    * *Any SS staff can do MAT intake if needed* +
-  * Trained in: Marketplace, FTR   +
-  * **Not trained in**: Community Connect, HPT   +
- +
-**Callie Smith**   +
-  * Specializes in housing issues   +
-  * **Completes HPTs**   +
-  * Trained in: Community Connect, FTR, Marketplace +
- +
-**Christy Cellmer-Bushy**   +
-  * Can see anyone   +
-  * Trained in: Marketplace, FTR, Community Connect   +
-  * **Not trained in**: HPT +
- +
-**Elizabeth Stevens**   +
-  * Can see anyone   +
-  * Trained in: FTR, Community Connect   +
-  * **Not trained in**: Marketplace, HPT +
- +
-**SW Interns**   +
-  * Can see anyone once trained   +
-  * Focus: SpectraPlan, transportation, insurance enrollment   +
-  * **Not trained in**: Marketplace  +
  
 ===== Social Service Processes, Staff Availability, and Scheduling ===== ===== Social Service Processes, Staff Availability, and Scheduling =====
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 **Same-Day Appointments**   **Same-Day Appointments**  
   * PSRs may schedule for any reason     * PSRs may schedule for any reason  
-  * Do **not** schedule until the day of the appointment  +  * __Do not__ schedule until the day of the appointment  
   * Staff availability varies; holds are placed for flexibility     * Staff availability varies; holds are placed for flexibility  
   * Call at **7:30 AM, Monday–Friday** — First Come, First Served   * Call at **7:30 AM, Monday–Friday** — First Come, First Served
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   * Patients needing insurance navigation or SpectraPlan: schedule as normal     * Patients needing insurance navigation or SpectraPlan: schedule as normal  
   * If patient is new or hasn’t visited in over a year:   * If patient is new or hasn’t visited in over a year:
-    * Must be triaged by Charge SS member before scheduling  +      *  Must be triaged by Charge SS member before scheduling  
   * If patient presents and no same-day spot is available:   * If patient presents and no same-day spot is available:
     * Ask reason for visit and get MRN     * Ask reason for visit and get MRN
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     * Relay SS staff guidance to patient     * Relay SS staff guidance to patient
  
-==== Additional information ====+===== Additional information =====
  
 **Housing Prioritization Tool (HPT)**   **Housing Prioritization Tool (HPT)**  
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 **Community Connect**   **Community Connect**  
-Collaborative program with ND BHS Behavioral Health Division   +  * Collaborative program with ND BHS Behavioral Health Division   
-Spectra Health provides Care Coordination   +  * Spectra Health provides Care Coordination   
-Patients must: +  * Patients must: 
-Complete application +      * Complete application 
-Select Spectra Health as provider +      * Select Spectra Health as provider 
-Be approved to access services +      * Be approved to access services 
- ==== SW/BH/Optom Checklists ====+ 
 + ===== SW/BH/Optom Checklists =====
  
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  • patientservices/chiro.1759156161.txt.gz
  • Last modified: 2025/09/29 09:29
  • by christopher.helmoski