patientservices:chiro

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patientservices:chiro [2025/09/29 09:30] – [Additional information] christopher.helmoskipatientservices:chiro [2026/05/18 14:57] (current) – [SW/BH/Optom Checklists] tanner.miller
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   * Include chief complaint (e.g., transportation, RX assistance, insurance, SP)     * Include chief complaint (e.g., transportation, RX assistance, insurance, SP)  
   * Note if patient refused to provide information     * Note if patient refused to provide information  
-  * Indicate who approved the visit (medical, dental, SS, Optometry, etc.)  +  * Indicate who approved the visit (medical, dental, SS,etc.)  
   * If not in-person, specify method (Teams, phone, Zoom)     * If not in-person, specify method (Teams, phone, Zoom)  
     * *Must be approved/requested by SS staff only*     * *Must be approved/requested by SS staff only*
  
-===== Staff overview ===== +===== Staff Overview =====
- +
-**Kayla Hochstetler**   +
-  * Supervises SS staff   +
-  * Not taking new patients unless approved by Kayla or Charge SW   +
-  * Trained in: FTR, Community Connect, ACP, Marketplace   +
-  * **Not trained in**: Housing Prioritization Tool (HPT) +
- +
-**Taylor Becker**   +
-  * Supervises Social Work Interns   +
-  * Focus: SpectraPlan & insurance enrollment   +
-  * Trained in: Marketplace, FTR, Community Connect, ACP   +
-  * In Larimore every Wednesday   +
-  * **Not trained in**: HPT +
- +
-**Haleigh Stenseth**   +
-  * SUD Triage Caseworker   +
-  * Focus: Patients in recovery   +
-  * Triages MAT intake calls and assists with scheduling +
-    * *Any SS staff can do MAT intake if needed* +
-  * Trained in: Marketplace, FTR   +
-  * **Not trained in**: Community Connect, HPT   +
- +
-**Callie Smith**   +
-  * Specializes in housing issues   +
-  * **Completes HPTs**   +
-  * Trained in: Community Connect, FTR, Marketplace +
- +
-**Christy Cellmer-Bushy**   +
-  * Can see anyone   +
-  * Trained in: Marketplace, FTR, Community Connect   +
-  * **Not trained in**: HPT +
- +
-**Elizabeth Stevens**   +
-  * Can see anyone   +
-  * Trained in: FTR, Community Connect   +
-  * **Not trained in**: Marketplace, HPT +
- +
-**SW Interns**   +
-  * Can see anyone once trained   +
-  * Focus: SpectraPlan, transportation, insurance enrollment   +
-  * **Not trained in**: Marketplace  +
  
 +^ Name                   ^ Schedule                                                                ^ Role / Focus                                                                                                                            ^ Trained In                                      ^ Not Trained In / Notes                                        ^
 +| **Kayla Hochstetler**  | Monday–Thursday \\ 8:00 AM – 5:00 PM                                    | Supervises SS staff. \\ Not taking new patients unless approved by Kayla or Charge SW.                                                  | FTR \\ Community Connect \\ ACP \\ Marketplace  |                                                               |
 +| **Taylor Becker**      | Tuesday 8–5 \\ Wednesday: Larimore 8–1, GF 3–5 \\ Thursday, Friday 8–5  | Supervises Social Work Interns. \\ Focus on SpectraPlan & insurance enrollment. \\ In Larimore every Wednesday.                         | Marketplace \\ FTR \\ Community Connect \\ ACP  |                                                               |
 +| **Haleigh Stenseth**   | M, W, Th, F \\ 8:00 AM – 5:00 PM                                        | SUD Triage Caseworker. \\ Focus on patients in recovery. \\ Triages MAT intake calls. \\ **Any SS staff can do MAT intake if needed.**  | Marketplace \\ FTR                              | Community Connect                                             |
 +| **Tanya Cook**         | Monday–Thursday \\ 8:00 AM – 5:00 PM                                    | Can see anyone.                                                                                                                         | FTR \\ Community Connect                        | Marketplace                                                   |
 +| **Elizabeth Stevens**  | Tuesday–Friday \\ 8:00 AM – 5:00 PM                                     | Can see anyone.                                                                                                                         | Marketplace, FTR \\ Community Connect           |                                                               |
 +| **SW Interns**         | Varies                                                                  | Can see anyone once trained. \\ Focus on SpectraPlan, transportation, insurance enrollment, and new eyes.                               | —                                               | Marketplace \\ FTR \\ Community Connect \\ ACP \\ MAT intake  |
 ===== Social Service Processes, Staff Availability, and Scheduling ===== ===== Social Service Processes, Staff Availability, and Scheduling =====
  
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 **Same-Day Appointments**   **Same-Day Appointments**  
   * PSRs may schedule for any reason     * PSRs may schedule for any reason  
-  * Do **not** schedule until the day of the appointment  +  * __Do not__ schedule until the day of the appointment  
   * Staff availability varies; holds are placed for flexibility     * Staff availability varies; holds are placed for flexibility  
   * Call at **7:30 AM, Monday–Friday** — First Come, First Served   * Call at **7:30 AM, Monday–Friday** — First Come, First Served
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   * Patients needing insurance navigation or SpectraPlan: schedule as normal     * Patients needing insurance navigation or SpectraPlan: schedule as normal  
   * If patient is new or hasn’t visited in over a year:   * If patient is new or hasn’t visited in over a year:
-    * Must be triaged by Charge SS member before scheduling  +      *  Must be triaged by Charge SS member before scheduling  
   * If patient presents and no same-day spot is available:   * If patient presents and no same-day spot is available:
     * Ask reason for visit and get MRN     * Ask reason for visit and get MRN
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     * Relay SS staff guidance to patient     * Relay SS staff guidance to patient
  
-==== Additional information ====+===== Additional information =====
  
 **Housing Prioritization Tool (HPT)**   **Housing Prioritization Tool (HPT)**  
   * Formerly called VISPDAT     * Formerly called VISPDAT  
   * Vulnerability assessment for housing     * Vulnerability assessment for housing  
-  * Only Callie can complete due to system access from a previous grant  +  * Only Elizabeth can complete due to system access from a previous grant  
   * Refer patients asking for HPT to Charge SS staff for triage     * Refer patients asking for HPT to Charge SS staff for triage  
   * Patients may also be referred to the Mission   * Patients may also be referred to the Mission
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       * Select Spectra Health as provider       * Select Spectra Health as provider
       * Be approved to access services       * Be approved to access services
- ==== SW/BH/Optom Checklists ====+ 
 + ===== Second Floor Checklists =====
  
 {{.:pasted:20250909-162532.png?100}} {{.:pasted:20250909-162532.png?100}}
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 | Log into Epic and Teams                               |                                                    | | Log into Epic and Teams                               |                                                    |
 | Tend to Teams/Provider requests                       | For example: When a provider is out, rescheduling  | | Tend to Teams/Provider requests                       | For example: When a provider is out, rescheduling  |
-| Collect chart prep from optom area                    |                                                    |+| Collect chart prep from chiro area                    | Desk by printer                                                   |
 | Check voicemails, return patient calls                |                                                    | | Check voicemails, return patient calls                |                                                    |
 | Work on patient MyChart messages for your department  |                                                    | | Work on patient MyChart messages for your department  |                                                    |
  • patientservices/chiro.1759156234.txt.gz
  • Last modified: 2025/09/29 09:30
  • by christopher.helmoski