Differences

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--- patientservices:chiro [2025/09/29 09:32] – [Staff overview] changed format to table christopher.helmoski
+++ patientservices:chiro [2025/09/29 09:58] (current) – christopher.helmoski
@@ Line 28: / Line 28: @@
 | **Elizabeth Stevens** | Can see anyone. | FTR, Community Connect | Marketplace, HPT |
 | **SW Interns** | Can see anyone once trained. Focus on SpectraPlan, transportation, insurance enrollment. | — | Marketplace |
 ===== Social Service Processes, Staff Availability, and Scheduling =====
@@ Line 37: / Line 38: @@
 **Same-Day Appointments**
   * PSRs may schedule for any reason
-  * Do **not** schedule until the day of the appointment
+  * __Do not__ schedule until the day of the appointment
   * Staff availability varies; holds are placed for flexibility
   * Call at **7:30 AM, Monday–Friday** — First Come, First Served
@@ Line 44: / Line 45: @@
   * Patients needing insurance navigation or SpectraPlan: schedule as normal
   * If patient is new or hasn’t visited in over a year:
-    * Must be triaged by Charge SS member before scheduling
+      *  Must be triaged by Charge SS member before scheduling
   * If patient presents and no same-day spot is available:
     * Ask reason for visit and get MRN
@@ Line 51: / Line 52: @@
     * Relay SS staff guidance to patient
-==== Additional information ====
+===== Additional information =====
 **Housing Prioritization Tool (HPT)**
@@ Line 73: / Line 74: @@
       * Select Spectra Health as provider
       * Be approved to access services
- ==== SW/BH/Optom Checklists ====
+ ===== SW/BH/Optom Checklists =====
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