Differences
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
| patientservices:chiro [2025/09/29 09:32] – [Staff overview] changed format to table christopher.helmoski | patientservices:chiro [2026/05/18 14:57] (current) – [SW/BH/Optom Checklists] tanner.miller | ||
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| Line 14: | Line 14: | ||
| * Include chief complaint (e.g., transportation, | * Include chief complaint (e.g., transportation, | ||
| * Note if patient refused to provide information | * Note if patient refused to provide information | ||
| - | * Indicate who approved the visit (medical, dental, SS, Optometry, etc.) | + | * Indicate who approved the visit (medical, dental, SS, |
| * If not in-person, specify method (Teams, phone, Zoom) | * If not in-person, specify method (Teams, phone, Zoom) | ||
| * *Must be approved/ | * *Must be approved/ | ||
| - | ===== Staff overview | + | ===== Staff Overview |
| - | ^ Name ^ Role / Focus ^ Trained In ^ Not Trained In / Notes ^ | + | ^ Name ^ Schedule |
| - | | **Kayla Hochstetler** | Supervises SS staff. Not taking new patients unless approved by Kayla or Charge SW. | FTR, Community Connect, ACP, Marketplace | Housing Prioritization Tool (HPT) | | + | | **Kayla Hochstetler** |
| - | | **Taylor Becker** | Supervises Social Work Interns. Focus on SpectraPlan & insurance enrollment. In Larimore every Wednesday. | Marketplace, FTR, Community Connect, ACP | HPT | | + | | **Taylor Becker** |
| - | | **Haleigh Stenseth** | SUD Triage Caseworker. Focus on patients in recovery. Triages MAT intake calls. **Any SS staff can do MAT intake if needed.** | Marketplace, FTR | Community Connect, HPT | | + | | **Haleigh Stenseth** |
| - | | **Callie Smith** | Specializes in housing issues. Completes HPTs. | Community Connect, FTR, Marketplace | — | | + | | **Tanya Cook** |
| - | | **Christy Cellmer-Bushy** | + | | **Elizabeth Stevens** |
| - | | **Elizabeth Stevens** | Can see anyone. | FTR, Community Connect | Marketplace, | + | | **SW Interns** |
| - | | **SW Interns** | Can see anyone once trained. Focus on SpectraPlan, | + | |
| ===== Social Service Processes, Staff Availability, | ===== Social Service Processes, Staff Availability, | ||
| Line 37: | Line 36: | ||
| **Same-Day Appointments** | **Same-Day Appointments** | ||
| * PSRs may schedule for any reason | * PSRs may schedule for any reason | ||
| - | * Do **not** | + | * __Do not__ schedule until the day of the appointment |
| * Staff availability varies; holds are placed for flexibility | * Staff availability varies; holds are placed for flexibility | ||
| * Call at **7:30 AM, Monday–Friday** — First Come, First Served | * Call at **7:30 AM, Monday–Friday** — First Come, First Served | ||
| Line 44: | Line 43: | ||
| * Patients needing insurance navigation or SpectraPlan: | * Patients needing insurance navigation or SpectraPlan: | ||
| * If patient is new or hasn’t visited in over a year: | * If patient is new or hasn’t visited in over a year: | ||
| - | | + | |
| * If patient presents and no same-day spot is available: | * If patient presents and no same-day spot is available: | ||
| * Ask reason for visit and get MRN | * Ask reason for visit and get MRN | ||
| Line 51: | Line 50: | ||
| * Relay SS staff guidance to patient | * Relay SS staff guidance to patient | ||
| - | ==== Additional information ==== | + | ===== Additional information |
| **Housing Prioritization Tool (HPT)** | **Housing Prioritization Tool (HPT)** | ||
| * Formerly called VISPDAT | * Formerly called VISPDAT | ||
| * Vulnerability assessment for housing | * Vulnerability assessment for housing | ||
| - | * Only Callie | + | * Only Elizabeth |
| * Refer patients asking for HPT to Charge SS staff for triage | * Refer patients asking for HPT to Charge SS staff for triage | ||
| * Patients may also be referred to the Mission | * Patients may also be referred to the Mission | ||
| Line 73: | Line 72: | ||
| * Select Spectra Health as provider | * Select Spectra Health as provider | ||
| * Be approved to access services | * Be approved to access services | ||
| - | ==== SW/ | + | |
| + | ===== Second Floor Checklists | ||
| {{.: | {{.: | ||
| Line 84: | Line 84: | ||
| | Log into Epic and Teams | | Log into Epic and Teams | ||
| | Tend to Teams/ | | Tend to Teams/ | ||
| - | | Collect chart prep from optom area | | | + | | Collect chart prep from chiro area | Desk by printer |
| | Check voicemails, return patient calls | | | | Check voicemails, return patient calls | | | ||
| | Work on patient MyChart messages for your department | | Work on patient MyChart messages for your department | ||