Social Services Training Guide

Contact Info

• Email: socialservices@spectrahealth.org
• Phone Extension: 701-757-2100 x1218

• SpectraPlan ONLY: 30 minutes
• Marketplace: 90 minutes
• All other SS needs: 60 minutes (*unless approved by Social Services staff*)

Appointment Notes

• Include chief complaint (e.g., transportation, RX assistance, insurance, SP)
• Note if patient refused to provide information
• Indicate who approved the visit (medical, dental, SS, Optometry, etc.)
• If not in-person, specify method (Teams, phone, Zoom)
• *Must be approved/requested by SS staff only*

Kayla Hochstetler

• Supervises SS staff
• Not taking new patients unless approved by Kayla or Charge SW
• Trained in: FTR, Community Connect, ACP, Marketplace
• Not trained in: Housing Prioritization Tool (HPT)

Taylor Becker

• Supervises Social Work Interns
• Focus: SpectraPlan & insurance enrollment
• Trained in: Marketplace, FTR, Community Connect, ACP
• In Larimore every Wednesday
• Not trained in: HPT

Haleigh Stenseth

• SUD Triage Caseworker
• Focus: Patients in recovery
• Triages MAT intake calls and assists with scheduling
• *Any SS staff can do MAT intake if needed*
• Trained in: Marketplace, FTR
• Not trained in: Community Connect, HPT

Callie Smith

• Specializes in housing issues
• Completes HPTs
• Trained in: Community Connect, FTR, Marketplace

Christy Cellmer-Bushy

• Can see anyone
• Trained in: Marketplace, FTR, Community Connect
• Not trained in: HPT

Elizabeth Stevens

• Can see anyone
• Trained in: FTR, Community Connect
• Not trained in: Marketplace, HPT

SW Interns

• Can see anyone once trained
• Focus: SpectraPlan, transportation, insurance enrollment
• Not trained in: Marketplace

SS staff schedules are not public, except for:

• SpectraPlan
• Insurance navigation
• 1–2 same-day spots (available daily)

Same-Day Appointments

• PSRs may schedule for any reason
• Do not schedule until the day of the appointment
• Staff availability varies; holds are placed for flexibility
• Call at 7:30 AM, Monday–Friday — First Come, First Served

Scheduling Guidelines

• Patients needing insurance navigation or SpectraPlan: schedule as normal
• If patient is new or hasn’t visited in over a year:
• Must be triaged by Charge SS member before scheduling
• If patient presents and no same-day spot is available:
• Ask reason for visit and get MRN
• Say:
  

   “Please give me a few minutes as I reach out to our Social Services team and inquire if anyone is available to come out and see you. Please have a seat until I have an answer.” 

• Keeps front desk clear for other patients
• Relay SS staff guidance to patient

Housing Prioritization Tool (HPT)

• Formerly called VISPDAT
• Vulnerability assessment for housing
• Only Callie can complete due to system access from a previous grant
• Refer patients asking for HPT to Charge SS staff for triage
• Patients may also be referred to the Mission

Free Through Recovery (FTR)

• Collaborative program with ND DHS Behavioral Health Division & DOCR
• For justice-involved individuals with behavioral health concerns
• Spectra Health provides Care Coordination
• Referrals must come from probation/parole

Community Connect

• Collaborative program with ND BHS Behavioral Health Division
• Spectra Health provides Care Coordination
• Patients must:
• Complete application
• Select Spectra Health as provider
• Be approved to access services

Reminder - check voicemails throughout the day and return patient calls as time allows.

Please remember to check the waitlist for your department.